Frequently Asked Questions
Welcome to the Coolant Supply by Winona Van Norman FAQ page. Here, you’ll find answers to some of the most common questions about our products, ordering process, shipping, returns, and customer support. If you can’t find the information you’re looking for, please feel free to contact our team at jmassol@winonavannorman.com.
FAQs
We currently ship orders to customers throughout the United States and Canada. Shipping availability may vary depending on the destination and the items included in your order.
Shipping costs depend on your order and delivery location. Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
Delivery times vary depending on your location, selected shipping method, carrier processing, and other factors. Any estimated delivery timeframe shown during checkout is an estimate and is not guaranteed.
Yes. Returns are accepted within 30 days of the original purchase date, subject to our Refund Policy. We recommend contacting us before sending a product back so we can assist you with the return process.
Customers are generally responsible for return shipping costs. If a return is required because we sent an incorrect or defective product, please contact us so we can review the situation and determine the appropriate resolution.
Used or damaged products may not qualify for a full refund. If a returned product has been used, damaged, altered, or returned in a condition that reduces its value, the refund may be reduced accordingly.
If your order arrives damaged, please contact us as soon as possible. We may request information or photographs of the damaged shipment so we can investigate the issue and determine the appropriate next steps.
Yes. We ship to Canada as well as the United States. Please note that Canadian orders may be subject to applicable customs duties, taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier. Unless otherwise stated at checkout, these charges are the customer's responsibility.
If you have a question about an order, product, return, shipping, or any other concern, you can contact our team by email at jmassol@winonavannorman.com. We’ll be happy to assist you.
For complete information, please review our Shipping Policy and Refund Policy. These pages provide additional details about shipping rates, delivery, returns, refund eligibility, and return shipping requirements.