Refund policy

At Coolant Supply by Winona Van Norman, we want you to be satisfied with your purchase. If you have any concerns about a product you received, please contact us as soon as possible so we can review the issue and work with you toward an appropriate resolution.

Return Period

We accept returns within 30 days of the original purchase date. To be eligible for a return, the product must be returned in a condition that allows us to properly assess its value and condition.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving an incorrect or defective product.

Used or Damaged Products

Products that have been used, damaged, altered, or returned in a condition that reduces their value may not qualify for a full refund. Depending on the condition of the returned product, the refund amount may be reduced to account for any loss in value.

Refunds

Once we receive and inspect your returned product, we will determine whether it qualifies for a refund. If approved, the applicable refund will be processed using the original payment method. Please allow reasonable processing time for the refund to appear in your account.

Contact Us

If you have any questions about a return, refund, or product concern, please contact us before sending your product back. Our team will be happy to assist you and provide guidance on the return process.

Email: jmassol@winonavannorman.com