Shipping policy

Coolant Supply by Winona Van Norman currently ships orders to customers located in the United States and Canada. Shipping availability may vary depending on the destination and the items included in your order.

Shipping Rates

Shipping costs are calculated based on your order and delivery destination. The available shipping options and applicable shipping charges will be clearly displayed during the checkout process before you complete your purchase.

Order Processing

Orders are processed after the order has been successfully placed and payment has been confirmed. Processing times may vary depending on order volume, product availability, and other circumstances. We will make reasonable efforts to process and ship orders as promptly as possible.

Delivery Times

Delivery times may vary depending on the shipping method selected, your delivery location, carrier processing, and other factors outside of our control. Any estimated delivery timeframe provided at checkout is an estimate and is not guaranteed.

Shipping Delays

While we make every effort to ensure orders are shipped and delivered on time, delays may occasionally occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control. Coolant Supply by Winona Van Norman is not responsible for delays caused by the shipping carrier or circumstances outside our control.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. If an order is delayed, returned, or requires additional shipping costs because incorrect or incomplete information was provided, the customer may be responsible for any additional charges.

Canada Orders and Customs

Orders shipped to Canada may be subject to customs requirements, duties, taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier. Any applicable charges that are not included in the shipping amount shown at checkout are the responsibility of the customer.

Damaged or Missing Shipments

If your order arrives damaged or does not arrive as expected, please contact us as soon as possible so we can assist you with the issue. We may request order details, photographs, or other information necessary to investigate the shipment.

Contact Us

If you have any questions about shipping, your order, or delivery, please contact us at:

Email: jmassol@winonavannorman.com