Terms of service

These Terms of Service govern your use of the Coolant Supply by Winona Van Norman website and your purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service. You may not use the website in a way that could damage, disable, overburden, or interfere with the operation of the website or prevent other customers from using it.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or error-free.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. We reserve the right to accept, decline, or cancel an order for any reason, including product availability, pricing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue an applicable refund to the original payment method.

Pricing and Payment

All prices displayed on our website are subject to change without notice. The total amount payable for your order, including applicable shipping charges and any applicable taxes, will be displayed during the checkout process.

You are responsible for providing accurate payment and billing information when placing an order.

Shipping and Delivery

We currently ship orders to the United States and Canada. Available shipping methods and applicable shipping charges will be displayed during checkout.

Delivery times are estimates and may vary depending on the destination, shipping method, carrier, customs processing, weather, holidays, and other circumstances outside of our control.

For orders shipped to Canada, additional duties, taxes, customs fees, brokerage fees, or other charges may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

For additional information, please review our Shipping Policy.

Returns and Refunds

Returns are accepted within 30 days of the original purchase date, subject to the requirements outlined in our Refund Policy.

Customers are generally responsible for return shipping costs. Products that have been used, damaged, altered, or returned in a condition that reduces their value may not qualify for a full refund.

Please contact us before returning a product so we can provide appropriate assistance.

Intellectual Property

All content available on our website, including text, graphics, logos, images, product information, designs, and other materials, is owned by or licensed to Coolant Supply by Winona Van Norman and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or use our website content for commercial purposes without our prior written permission.

Third-Party Services

Our website may use third-party services and applications to support functions such as payment processing, shipping, analytics, website functionality, and customer communications. Your use of certain third-party services may also be subject to the terms and policies of those third parties.

We are not responsible for the policies, content, or practices of third-party services that are outside of our control.

Disclaimer

Our website and its content are provided on an "as is" and "as available" basis to the extent permitted by applicable law. While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that the website will always be available, error-free, secure, or free from interruptions.

To the extent permitted by law, we disclaim warranties that are not expressly stated in these Terms of Service.

Limitation of Liability

To the fullest extent permitted by applicable law, Coolant Supply by Winona Van Norman will not be liable for indirect, incidental, special, consequential, or other damages arising from your use of our website or purchase or use of our products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Coolant Supply by Winona Van Norman and its affiliates, employees, representatives, and service providers from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms of Service or misuse of our website or services.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective when the updated terms are posted on our website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms of Service.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the state in which Coolant Supply by Winona Van Norman operates, without regard to conflict-of-law principles.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: jmassol@winonavannorman.com